We are proud of our products and want you to be perfectly satisfied with your purchase. All products purchased from Outdoor Living Canada are 100% guaranteed to be in new condition when shipped. We are confident you will be happy with your purchase, but if for any reason you are not pleased then contact one of our customer service representatives at firstname.lastname@example.org or through Live Chat. You will need to provide your original sales order number for a merchandise credit or credit card refund within 60 days of receipt. Return shipping is the responsibility of the customer and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds. In the event that the greenhouse has been unpackaged and/or assembled it will not be accepted as a return and will not receive a refund. Returned products must be in original NEW condition. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.
When Your Order Arrives:
Do not refuse delivery for minor damage. If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Damaged or missing items noticed upon delivery should be reported promptly and will be replaced at our expense. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster.
Inventory the shipment:
Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.
If there is any problem with your shipment please contact us - we will quickly make any arrangements needed to fix any problems.
Please know that we will not refund shipping charges if the return is due to “Buyer’s Remorse”, or in other words, if you change mind about your purchase.